Frequently asked questions
Answers to the questions we hear most. Still stuck? We're one email away.
Around 10,000+ quality live channels plus 80,000+ on-demand movies and series. That covers major sports leagues, top PPV events, news, locals and entertainment. Our top VIP plan also includes optional adult channels and a large adult VOD library.
Pick a plan (or the free 24-hour trial) from our homepage and complete checkout. You'll get a welcome email with your login details (check your spam folder). Then follow our Setup Guides to install an app on your device and log in.
Our Setup Guides cover Fire TV, Apple, Android, and PC/Mac step by step, including the Downloader codes. If you're still stuck, email [email protected] and we'll walk you through it.
Plans are prepaid for the term you choose (monthly, 3, 6 or 12 months) and renew at the end of the term to keep the same login. Longer terms cost less per month and mean fewer invoices. You manage everything from your account.
You can change tiers from your account at any time. If you need help, open a ticket or email [email protected] and we'll adjust it for you.
Cancel any time — there's no contract. Turn off renewal from your account, or email [email protected]. Cancellations are processed within 24 hours.
If you're not satisfied you can request a refund on your most recent payment. Refunds are typically processed within 1–7 business days to your original payment method. See our Refunds & Returns page for details.
Individual streams can occasionally drop while we swap a source. Try again shortly, and if a specific channel stays down, email [email protected] with the channel name so we can fix it fast.
Most issues clear with the 4 R's: Refresh the app, Restart your device, Reinstall the app, or Restore your login using the details from your welcome email. Buffering is usually a local network or Wi-Fi issue — a wired connection or router restart helps.
The guide can take a few minutes to populate after a fresh install, and some apps need EPG enabled in settings. Give it a moment, reopen the app, and make sure you logged in with Xtream Codes / XC API.
On Fire TV, highlight the app under Your Apps & Channels, press the menu (☰) button on your remote, and choose "Move to front" so it sits on your home row.
Still have a question?
Our team replies fast. Email [email protected] or reach out on Telegram.